Helpdesk

About the service

Expertise at the ready. Discover our dedicated helpline, providing access to an extended team of professional engineers: on hand to help.

First line support

Dedicated support helpline – answered as you, the reseller
Knowledgeable in-house service team
Call registration and warranty validation
Initial diagnostics – simple steps, power, cable

Second line support

Remote diagnostics support
Remote access – firmware updates and software configurations
Product-specific support via remote access screen share
Delivered by rotating team of experienced technicians
Qualified engineers delivering a professional service

Our service promise to you

What’s included

The team at Linear AV is flexible and versatile. We will work with you to develop the helpdesk solution you need to support your business and, ultimately, your customers. With Linear, you can be sure that calls to your dedicated helpline will be answered as you, for you - professionally and to the service levels we have agreed.